Privacy Policy

We keep your private information private

We make every effort to keep your private information truly private. When you order something from us, of course you don't want any prying eyes running off with your personal data. And rightly so.

We do ask for information from you so that we can help you as best we can. What data we ask and what we use it for is explained below. You will also see what your rights are, who has access to your data and how long we keep your data.

This privacy policy was last modified on May 4, 2023.

Cookies, for (at) a better (tea) track

All-Tea.nl distributes cookies when you visit us. Sorry, no long fingers, syrup waffles or waffles to spoil your appetite. But small (temporary) text files for your PC.

Thanks to cookies, you won't have to enter or download the same information every time you come back to us. How convenient! Plus, they help us see how you use our site(s) and how we can make things better and more customer-friendly. It has to be said: we also use them for marketing purposes. (But we're not going to spam you!)

You are free to disable cookies. Just keep in mind that the websites will not work optimally.

Member of Webwinkelkeur

Customer satisfaction is our top priority. You can take that from us. Should that not be enough, fortunately there is always Webwinkelkeur. A Webwinkelkeurmerk in the Netherlands, which only issues this guarantee to webshops that adhere to its rules of conduct and of course to Dutch legislation.

 

Nice. But what use is this to me?

 

Good question. The answer is simple: quite a lot. If you see the Webwinkelkeur logo on a site, then you know you're dealing with a reliable shop anyway....

 

  • Which provides you with a secure payment environment

 

  • Whose terms and conditions correspond and comply with EN laws & regulations

 

  • Who handles your complaints seriously, quickly and correctly

Ordering & pre-order

In some cases we need information from you. For example, if you buy a product online or in one of our stores, so that we can process your purchase in our administration. Or if we want to send you an invoice, you place a pre-order or just want to keep you informed about our stock. The latter we do of course only after you indicate that we may keep you informed.

What else do we want to know about you?

Salutation, first and last name

We are AllTea.nl and what is your name? Then we'll make sure your name appears on your invoice.

Address and residence

We also put your address and city on the invoice. We also use this as the delivery address. You cannot change your invoice afterwards.

Phone number

We'll use your phone number to send you a message about your order or about our inventory. Is something unclear? Then we'll give you a call. Sometimes we'll also call to ask if you still like our tea. (Or coffee, because that can be ordered through our other store. www.AllCoffeeBeans.nl - always useful to know right?)

Payment details and invoice

We use a secure payment environment. When you pay by iDeal or bank transfer, your details are stored in our records to link the payment to your order. Furthermore, we only use your bank account number when you receive a refund from us. We promise! When you pay by credit card (or iDeal), we send your credit card information from our secure environment directly to MultiSafePay. They execute our payments. Here we do not see your credit card information, MultiSafePay tells us only if your payment was successful. Our invoice contains the following information: your first and last name, address and residence, invoice number, customer number and order number. You cannot change the invoice afterwards.

IP address & Email address

By remembering the IP addresses of our visitors, we can provide a safe shopping experience to all our customers.

You'll get an email about your order or invoice, as well as when a product you want to order is back in stock. So we really have to have this one, or the process will get bogged down and we'll continue to sample new teas.

Account and your date of birth

Nice to have an AllTea.nl account! Now you are also part of the Tea family! In your account we store details of previous orders, email wishes and personal information. Handy, so you don't have to enter these details every time.

The following information is in your account:

 

First and last name

We are AllTea.nl, what is your name?

Invoice and delivery address

We also put your address and city on the invoice. We also use this as the delivery address. You cannot change your invoice afterwards.

Phone numbers

Is something unclear? Then we'll give you a call. Sometimes we also call to ask if everything went well. That saves us both a sleepless night. Other than that, we won't just call you. Again, we promise!

By the way, we like to congratulate you on your birthday. Do you prefer to keep your age to yourself? Then you don't need to provide your date of birth.

Enter email address

Your email address is your username that you use to log into your AlleTea.nl account. We also use your email address to send you personal and general emails. Would you rather not receive any more mails? Then you can change your preferences in your account or unsubscribe via the unsubscribe link in the mails themselves. (We can hardly imagine it, but still)

Password

We store your password in secret code. It is so secret that we cannot see what your password is. The code checks if your password is correct when you log in.

Order number and return number

Useful, so we can find back what you ordered from us. You may need this number when you contact us.

With the return number, we register your return and keep track of its status. This way you can see if your return has been processed.

Invoice

Our invoices contain the following information: first and last name, address and city, invoice number, amounts, customer number and order number. You cannot change the invoice afterwards.

Newsletter & Email

We send you different types of e-mails. You will receive emails in response to your purchase with, for example, information about your order, a review request or (taste) tips about your product. In these e-mails we use techniques that measure and improve the effectiveness of our services. You can also sign up for personalized offers in the newsletter and to earn points through our Loyalty Program.

Your privacy is paramount

AllTea.nl stores your personal data securely. Because AlleTea.nl is a trade name of AllCoffeeBeans.com BV you will become a customer there. Therefore it is necessary that we share your personal data with AllCoffeeBeans.com BV. Both AllTea.nl and AllCoffeeBeans.com BV are data controllers under the AVG and are responsible for the security of personal data.

What do we want to know about you?

Salutation, initials, first and last name

Gender

Date of birth

Address details

Communications related to enrollment (email, voicelog or chat, IP and timestamp)

IBAN account number

And finally ....

At All Tea, we understand better than anyone else that drinking tea is a personal experience. The choice of a specific tea, the frequency in which you drink it, the location where you enjoy your cup of tea and the type of glass or mug you use; these are all factors that make your tea moment a unique experience.

 

While we can't figure out all the details, we are committed to providing every customer with a flavor from our carefully curated selection. Whether you're a true lover who enjoys a variety of teas daily, or a novice tea drinker looking for the perfect flavor, you've come to the right place at Alle Tea

 

We believe there is nothing finer than being able to enjoy your tea moment to the fullest. And that is why we do everything we can to ensure that you can enjoy the most delicious tea that suits you every day. Explore our wide selection and make your tea moment a moment to remember.